We published our first ESG Report, for the year ended 31 December 2019 (“2019 ESG Report”).
In this blog we provide some highlights from the report. Please contact our IR team at email@example.com for clarifications or any other topics around our company. Specifically on esg-related questions, we can also be reached out at firstname.lastname@example.org
Boris Dobrodeev CEO (Russia) Mail.ru Group commented on ESG strategy:
“The services we offer make our society more flexible, modern and open to the fast-changing world of digital communication, no matter where people live, work or travel. They help create a comfortable environment for entertainment, communication, education, work and life in general. Through our investments in technology and cooperation with charities in Russia, we aim to use digital platforms to make our world more open, sustainable and accessible. Over the last two years we have launched services that provide audiences with easier access to charitable institutions, as well as initiatives that expand educational opportunities for anybody willing to enhance their experience in the digital world. One of our primary ESG focus areas is to improve the lives of people and communities, and we work constantly to ensure the security and safety of our users' digital experience. Our ESG strategy is to invest our technology and experience of creating large-scale internet services into developing social projects across the markets where we have a presence. In 2019 we invested efforts in IT education and charity activities, among others, to support this goal.”
Based on our analysis of ESG trends and topics, we have defined several goals for our ESG activities:
What we do for our users:
Privacy & data security:
Though the digital world brings many benefits to users, we understand the growing concerns around personal data protection and privacy issues, as more and more sensitive personal data becomes digitalised and transmitted via global networks, with millions of new devices and millions of user accounts. As a leading internet company we make data security our top priority. There are several aspects we focus on to ensure that our users have a safe and enjoyable online experience – account safety, types of information we process, data protection & security, removal of illegal and inappropriate content, etc.
Promoting IT education:
For the last nine years, Mail.ru Group has been supporting and developing IT education in Russia. We enrich standard education programmes by bringing IT expertise to schools and universities and offering free courses for a wide range of IT professions. We regularly invest in people and teams, helping to transform education and make it digital and increasingly accessible, especially in times of crisis.
We offer online courses via Coursera, Stepik, YouTube and other platforms that make quality educational content accessible to students and adults. The courses, which are delivered by our employees and well-known IT specialists, offer practical skills, insights from the IT profession and career advice. Our Ambassadors programme is an example of smart volunteering and aims at a much wider audience of regional higher education institutes and university students, post-graduates and professors, creating a community of IT evangelists across Russia.
We have developed special programmes for technical university students as well as for non-technical students to help them find their place in the modern IT world. We actively support schoolchildren with a talent for programming and IT. We have teamed up with some of the leading Russian universities to hold TechnoCup, an international programming contest for pupils in the eighth-11th grades. The winners have the chance to become students of major Russian universities without the need to take entrance exams.
Mail.ru Group has hosted 55 IT championships in total, with 175,000 entrants from over 100 countries taking part.
Technologies for charity:
We are using our technologies and expertise to improve people’s lives in Russia through charity empowerment and volunteering. In 2019 we continued to develop Dobro.Mail (Kindness) and our other charity projects, which help charities boost their fundraising efforts through our platform. In 2019 we sealed agreements with payment systems and banks to make donations fee-free for all our users.
We are proud that over the last seven years we have helped raise more than RUB280mn for charity, and increased awareness among millions of people of the importance of making donations to those in need.
Our Group operates core business models that are not particularly carbon-intensive or environmentally damaging. However, we try to reduce our impact to the best of our efforts and take steps to improve our environmental footprint.
Our environmental approach is based on the following principles:
People are our greatest asset and our success depends on the talent, engagement and professionalism of our teams.
Core people practices at Mail.ru Group:
We believe that learning is essential to maintain highly motivated and happy teams, so we support our employees’ external learning initiatives and organise various internal meet-ups, training sessions, conferences and seminars.
COVID-19 pandemic response:
In early 2020, the coronavirus outbreak presented the world with an unprecedented global health and economic issue. We reacted immediately to protect our employees by switching all our offices to remote operations (prior to the issuance of official government recommendations).
As a corporation we understood how hard-hit small and medium businesses would be, and we quickly took the decision to offer them support both during and after the pandemic. From day one of this new threat, we have been helping the community rebuild – at least partly – in order to return to everyday life, with the help of our products and services. We believe it is our duty today to act preemptively to help SMEs, since they are an essential part of the national economy, providing millions of jobs. We have established a task force to do this, and we have allocated RUB 1bn to support the following categories:
All our services – OK,VK, B2B, Mail Service, Delivery Club, Citymobil, YouDrive and others – offered help and support to their users through various initiatives and we will continue to seek ways how we can best use our platforms, services and technology to help communities and businesses across Russia.
For further information please contact:
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